Obtain New Service

To obtain water and/or sewer service, several forms must be completed to process your request and other documents may be necessary to verify your identity, creditworthiness, and authorization to obtain service at a particular location. Requests for new service can be made in person at the PSA Customer Service office located on the 2nd floor of the Henry County Administration building. If you wish to apply for service by mail, all signed forms must be notarized.

The following documents and completed forms are required when signing up for service:

• Picture Identification (drivers license, state or military ID, etc.)
• Social Security Card or Federal Tax ID verification
• $25 accounting fee
• Service Turn-On Form (PDF)
• Water/Sewer Agreement Form (PDF)
• Social Security/Tax ID Permission Form (PDF)
• Privacy Policy and Release Form (PDF)
• Disability Discount Form (if applicable) (PDF)
• Statistical Information Form (optional) (PDF)

If you are a residential owner, you will also need to provide:

• Proof of ownership (copy of deed, tax ticket, sales contract, etc)
• Letter of Credit or Water/Sewer Deposit

If you are a tenant in a rental property, you will also to provide

• Copy of lease (all parties on lease must sign on new account)
• Water/Sewer Deposit

It is strongly suggested that you contact your landlord to ensure that there is no outstanding balance on the property you are renting. If there is an outstanding balance, it may delay your service being connected.

 Deposits

Your deposit will vary depending on services you require. The PSA customer Service Office can give you the exact amount of your deposit.